How do I make a booking?

To book sessions at the club you will need to click on ‘Registration and Booking’. This allows you to set up a Magic Booking account and register your child. Once you have registered your child you are able to book sessions through your Magic Booking account. Please select ‘Book Activity’, here you can book the sessions you need by selecting your child’s school and the relevant school year. Please be aware that you do not select the setting where the club is held, you select the school your child attends.

How do I make a payment? Can I use childcare vouchers?

When you make your booking, you can either pay with your bank/credit card via our booking system or you can use tax free childcare, childcare voucher payments and CCG payments. You can even pay by BACS. You select your payment method at the end of your booking; please see our payment methods below, which includes our childcare voucher references:

Can I book ad hoc sessions, or do I need to book for the whole school year?

Ad hoc bookings can be made as and when you need them, however these are subject to availability. You control your bookings through your Magic Booking account. If you ask the admin team to make the ad hoc booking for you, there is an additional charge of £2 if this is less than 7 days’ notice. If you wish to cancel an ad hoc session the fees still apply. Permanent bookings are regular bookings that you have set up for the full school year or term. With a permanent booking you have the peace of mind that your child’s space is secure. You can set up a monthly payment plan for your permanent booking. If you wish to cancel a permanent booking, then we need one month’s notice.

If I want to cancel my booking, can I get a refund?

You can cancel sessions via your Magic Booking account. It is also good to send your child’s club a text message letting them know your child won’t be attending. As per our Terms and Conditions we do not offer refunds or credit notes for cancelled sessions. However, if you give us 14 days’ notice we can swap the session for you. To swap sessions please email: gshepherdclub@gmail.com

If you wish to make a permanent cancellation for the rest of the school year, we require one month’s notice. You will be required to pay any outstanding fees, or we will refund any fees owed to you.

Do I need to provide snacks or a packed lunch?

At our Holiday Club, parents are required to provide a nut free packed lunch, snacks, and a water bottle. A light snack is provided at all our After School Clubs. This is not intended to be meal; children will still require a meal when they get home. Please see a sample menu below:

How do I contact the club?

My child has a medical condition, what shall I do?

You can add medical information when you complete the online registration form. Please include detailed information to help us take care of your child in the best way possible. We need to know what to look out for and what actions to take. Please email your child’s club once they are registered so the club staff are aware of their needs. Our Permission to Administer Medication form is under our Policies page. Please email this over to your child’s club.

My child has additional needs, what shall I do?

Please email your child’s club to arrange a meeting with the club manager so we can ensure that your child’s needs can be met at their club.

When is your holiday club open?

Our holiday club opens every school holiday except the Christmas Holidays. When booking sessions at the holiday club you can see the dates that we are open.